Handspring has added a Customer Support section to their website - "When customers need help, we've got support". They also announced several new phone numers.
Pre-Sales and Ordering - (888) 565-9393
Question about order or order status - (716) 871-6442 from 8:00 am to 8:00 pm EST, 7 days a week.
Technical Support - (716) 871-6448
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